Implementing a Management Information System

Implementing a focusing reading outlineChapter nary(prenominal) 1 launching 1.1 Research AimThe basic purpose of this research is to get cognition about the implementing a forethought training body in an musical arrangement. Moreover, it adjudicate the convenience of a watchfulness culture corpse in an organization in managing the reading. By implementing this c ar learning dodging, the focussing of development becomes easier for the managers.1.2 mise en sceneThis project is non a very complicated according to the concepts, plainly still it is a ch tout ensembleenging task for the mangers to implement this dust in their organizations. This research is basically depends upon the oecumenical ideas and experimentation to resolve problems and get to the winged solutions for managers.1.3 Research ObjectivesAppraise livelyly and review the literature link up to the MIS. bushel carcasss according to the mangers requirements that answer them to get the tuition faster and accurate.Make schemes that help the managers to search the informationbase quickly.Make the information unconscious process organization faster for the managers to defame the time.1.4 Research QuestionsWhich atomic number 18 the factors that atomic number 18 affecting the proper working of wariness information system within the comp some(prenominal)?How the management information system derriere help the managers to take accurate and efficient endings?What is the role of management information system in the increase and maturation of the company?What be the recommendations to the company to get interrupt accustom of management information system?1.5 PURPOSE OF STUDYThe use of vigilance culture establishment in the business organizations is more plebeian. The purpose of the research is to assess the impact of writ of execution of Management schooling arranging (MIS) to Habib Bank check. So the study was conducted to check out the MIS affects on th e performance of bank after its implementation.1.6 HYPOTHESISH0 Management education brasss (MIS) is non an effective cats-paw for the organization.H1 Management breeding dodges (MIS) is an effective tool for the organization.1.7 HABIB BANK LIMITEDHBL was the first commercial bank established in Pakistan in 1947. Over the years, HBL has gr aver its branch network and become the king-sizest privy sector bank with over 1450 branches across the country and a client base exceeding volt million relationships.The Government of Pakistan privatized HBL in 2004 through which AKFED acquired 51% of the Banks sh beholding and management control.With a aim in 25 countries, subsidiaries in Hong Kong and the UK, affiliates in Nepal, Nigeria, Kenya and Kyrgyzstan and rep offices in Iran and China, HBL is too the largest domestic multinational. The Bank is expanding its presence in principal international markets including the UK, UAE, South and Central Asia, Africa and the Far East. sp ot aras of operations include growth offerings and operate in Retail and Consumer Banking. HBL has the biggest corporate Banking portfolio in the country with a dynamic Investment Banking character. SME and Agriculture contri savee course of studys and banking serve atomic number 18 offered in urban and rural open fireters. (www.habibbankltd.com).With a client base of 5 million and a network of more than 1,450 branches in Pakistan, HBL is the largest private bank in the country. The network means that bank is geographically closer to its customers than any other bank. This gives the insights call for to provide a transition of harvest-feasts that directly reflect customer ineluctably. Bank remains resolute in the commitment to provide products that are competitive and services that are exemplary. (www.habibbankltd.com)Today, HBL come acrosss a central role in Pakistans financial and economic development. It started its operations in Bombay in 1941 with a fixed capi tal of 25,000 rupees.Impressed by its immemorial performance, Quaid-e-Azam Mohammed Ali Jinnah (the founder of Pakistan) asked the Bank to shift its operations to Karachi after the creation of Pakistan. HBL recognised itself in the Quaids city in 1943 and became a symbol of pride and growth for the people of Pakistan.1.8 focal point entropy SYSTEMManagement Information System is a system that provides people with either entropy or information related to an organizations operations. MIS software documentation the activities of employees, owners, customers and other key people in the organizations milieu either by efficiently impact entropy to assist with the than section work load or by effectively supplying information to authorized people in a timely manner.A management information system (MIS) is the collection of system, both computerized and manual, that provides information about on going activities to an organizations finding sourrs.The management information system of Habib Bank Limited has following major divisions* Transaction Processing System* Management inform System* stopping point pledge System* ability Information System.1.9 act PROCESSION SYSTEM OF HABIB BANK LIMITEDTransaction touch on system supports the processing of Habib Bank Limited by automating the process of voluminous amounts of paperwork that must(prenominal) be turnd daily. These systems include accurate disking of daily Transactions, controlling the force of issuance e.g. issuance of feed suss outs invoices, customer statements, payment remainders, tuition bills and employee schedules and so on1.10 Transaction Processing FunctionsThere are three steps of processing a transaction.1.10.1 Book KeepingFirst of all accurate record of transaction is recorded e.g. recording the deposits or withdrawals of line holders. This recording of transaction is called Book Keeping involving applications of financial throwawaying.1.10.2 IssuanceIt refers to the production of pay cheques, invoices, casual statements as monthly teleph sensation bills, credit card bills and payment remainders etc.1.10.3 Control informReports that are produced as a by product of transaction processing operation and that also serves operation control purposes are called control reports, as pay cheques are of Habib Bank are produced in batches, worry wise the payroll edit report is produced to show the pay scheme of employees.1.11 MANAGEMENT REPORTING SYSTEMManagement Reporting System is an information system that provides predefined types of information to management. At Habib Bank Management Reporting System is used not only in management be after but also in managing the control system.1.12 Properties of Management Reporting System 1.12.1 bookManagement Reporting System supports structured and semi-structured closing, primarily at the middle-and lower-management levels.1.12.2 Provision of InformationManagement Reporting System Provides fixed types of information, in an established format the formation requirements of users are normally known and stable.1.12.3 record of Management ReportsOften implemented with voluminous, hardcopy reports, requiring separately user to search itemally for key information. Frequently require a formal request to be submitted formal systems development whitethorn be mandatory to approve the request.1.12.4 entropyIt has usually consisted of indispensable operational data, rather than data about the outdoor(a) environment. It rivaled with data about the past than data relating to the future.1.13 DECISION halt SYSTEMIt is a system that provides tools to managers to assist them in solving semi-structured and formless problems in their own somewhat personalized way. At Habib Bank decisions are only taken by Board of Directors otherwise usually predefined decisions are there for managers to follow.1.14 Properties of Decision Support System of Habib Bank 1.14.1 SupportDecision Support System supports semi-struc tured or unstructured decision- fashioning.1.14.2 FlexibilityThe Decision Support System of Habib Bank is flexible enough to respond to the changing ineluctably of decisions makers.1.14.3 Application WayDecision support system of Habib Bank is comfortable to use.1.14.4 FastnessDecision Support System is fast in responding with a high degree of user control and interaction.1.15 Types of Decisions Taken 1.15.1 Unstructured DecisionsThis is the decision for which information provided by computer or men is not masterly but is a shrimpy portion of the total knowledge needed to make a decision.1.15.2 Semi-structured DecisionsThe decision made under a discipline in which the information about problem to be solved is not complete is called semi-structured decision.1.16 OFFICE INFORMATION SYSTEM OF HABIB BANKThe combination of impudently technologies as hard eat up, software, facsimiles e-mails and the people availing their services makes the office information system.1.17 Components of theatrical role Information System of Habib BankThere are 3 major components of Office Information System, Document Management System, Message Handling System, and Office Support System.1.18 Document Management System of Habib BankDocument Management System of Habib Bank is partly manual and partly computerized.1.19.1 Reprographic SystemIn severally branch of Habib Bank Reprographic machines are there for making copies of required documents.1.19.2 excogitate Processing SystemAt Habib Bank the office system technology which is used is word processing involving hard ware and soft ware tools which allows computer system to operate.1.20 Message Handling System of Habib BankIt is one of major applications of Office Information System. At Habib Bank the message treatment system is of following.1.20.1 FacsimilesFax machines are there to forgather and send faxes in other branches of Habib Bank.1.20.2 Electronic MailElectronic mail is used to receive and send messages to other branch es.1.21 Office Support SystemMany applications conjointly help in working of groups, which are known as Office Support System.1.22 Office Support System of Habib Bank 1.22.1 Group wipe outHabib Bank provides group ware in following ways.1. Word processing services.2. Using fax mails.3. Availability to on- line Data.1.23 WORKING OF MIS IN contrastive departmentS OF HABIB BANK LIMITED 1.23.1 DEPOSIT incisionActivity of account inauguration and deposit department are the followingsa) Opening spic-and-span accounts.b) Maintain of deposits of the account holders.c) Processing stinkpot stop payment instructions.d) To give fresh cheque books.e) To make amendments in the existing accounts.f) Closing the accounts of accounts holders (if required).Almost all the activities mentioned to a higher place are performed through computer. The computer maintains all records of each and every client. Vouchers wealthy person been prepared and send to the MIS department for daily transactions a nd making changes in customers accounts.1.23.2 CASH DEALING DEPARTMENTThe major functions of cash dealing departments area) Cash receipts.b) To cash cheques.All the regarding date, account number, tile of account, eternal sleep of account holder and the signature of customer go been verified through computer.1.23.3 remission of sin DEPARTMENTThe major functions performed by remittance department area) remunerate order.b) Demand worry drafts on need.c) Post transport.d) Telegraphic transfer.Fax and environ are the major source of performing such activities.1.23.4 IMPORT DEPARTMENTThree major functions performed by the import departmenta) L/C opening.b) Lodgement of papers and documents.c) Retirement of papers and documents.Import department is considered to be one of the most all-important(prenominal) departments of the bank. It handles the import licensing and imports of merchandise.Imports can be detached into two categoriesa) Industrial Imports.b) Commercial and industrial Imports.Export Promotion way makes registration of imports, Document required for sole proprietor partnership concern and limited concerns are different.1.23.5 EXPORT DEPARTMENTExport is a major source of earning foreign modify. Every country wants to increase its exports because the foreign exchange earned through exports can help in meeting the other needs of the countries.The computer keeps the records of each and every dealing which has been made by the customer for import export purposes. The records concerning his past and inclose performance and balance of accounts helps to make further decisions whether to give him loan or not.1.23.6 PERSONNEL DEPARTMENTPersonal department uses computer for smooth functioning of work. The main functions performed by Personnel Department of Habib Bank area) Selection and recruitment.b) Training and growth.c) hire out explanation and estimation.d) Periodic reviewe) Communication1.23.7 MARKETING DEPARTMENTConsumer contentment is the first and for most priority for the bank. The market management makes policies for the remedy services of satisfaction of consumer. The process includesa) Finding out consumer wants and needs through marketing research.b) Finding possibilities and then development of those wants and needs.c) Establishing meaningful relations with customers.d) Improving of product development for customers.It is also the function of the organization to keep in everlasting contact with the consumer, read their needs, veritable the product that can fulfil their needs and build the aim that express organizational purpose. Bankers also try to settle down their past customers for offering more facilities to them. The computer provides every past and present updated account of each customer.Chapter No. 2 literary works REVIEWLITERATURE REVIEW 2.0 A System for obtaining Management InformationTo get the offend speedy management information, management may either use the services from a computer bureau, or they store their own computerized system.(David Freestone).2.1 Establishment of Management Information SystemsTechnology is improving the speed and reliability with which information is passed not only more or less the individual organization but also around the globe, and dramatic reductions in the cost of obtaining, processing and transmitting information are changing the way we do business. (Porter and Millar, 1991).Technology can assist those small firms that use these new technologies not only for data storage and transmission, but also to differentiate their products or to attack new market niches. The implementation should be handled by the team who leave behind be able to handle key tropical areas. (Nancy and Peter 2003).2.2 Role of Management Information SystemBasically a management information system is depending upon other mugwump systems which are working in a combination to provide proper management information and transformed information. By recognizing the data that what information managers required to manage the organization is a starting point for making a proper information system. (Tony Hines, 1995).2.3 DEVELOPMENT OF MANAGEMENT INFORMATION SYSTEM AT SOUTH BANK POLYTECHNICThe prospect of wholly independent shape for South Bank Polytechnic in the late 1980s, responsible for its own finance, property and personnel, gave considerable motivation towards improving management structures and information systems. In the Peat Marwick McLintock analysis, the overall management information wants the Polytechnic recognized the interrelationship of five information sources staff, students (enrolment and applications), resources (finance), space and curriculum. The Management Information System under development reflects this with an additional component called Performance Indicators, which is generated within the system.(Perry P, Payne C, Geddes T (1991).2.4 MANAGEMENT INFORMATION SYSTEMS (MIS)According to Kenneth C. Laudon and Jane Price Laudon ment ioned in their book Management Information Systems A contemporary Perspective, an information system is a set of procedures that collects (or retrieves), processes, stores, and disseminates information to support decision making and control. In most cases, information systems are formal, computer-based systems that play an integral role in organizations. Although information systems are computer based, it is important to note that any old computer or software program is not necessarily an information system. Electronic computers and interrelated software programs are the technical foundation, the tools and materials, of modern information systems, Laudon and Laudon wrote. Understanding information systems, though, requires one to consider the problems they are normaled to solve, the architectural and design solutions, and the organizational processes that lead to these solutions.2.5 Systems emergenceThe development of effective information systems holds a number of challenges for small businesses. Despite, or perhaps because of, the quick development of computer technology, there is nothing blue or mechanical about building workable information systems, Laudon and Laudon stated. Building, operating, and maintaining information systems are challenging for a number of reasons. For example, some information cannot be captured and put into a system. Computers frequently cannot be programmed to take into account participant responses to marketing strategy or changes in economic conditions, among other things. Adding up, the charge of information erodes over time, and rapid changes in technology can make systems become outdated very quickly. In conclusion, many companies keep an eye on systems development to be problematic because the services of skilled programmers are at a premium.The momentum to develop a new information system can grow up of end-user demands, the availability of new technology, or management strategy. A range of tools exists for analyzing a companys information requirements and pattern systems to support them. The fundamental process of systems development shoots defining the project, creating a model of the topical system, deriving a model for the new system, measuring the costs and benefits of all alternatives, dealing the best option, designing the new system, completing the specific programming functions, installing and testing the new system, and completing a post-implementation audit.The organization must develop a proficiency for ensuring that the most important systems are attended to first, that unnecessary systems are not built, and that end users have a full and meaningful role in determining which new systems will be built and how, according to Laudon and Laudon. (Thomson Gale, 2002)2.6 MANAGEMENT INFORMATION SYSTEMS IN PLANNINGA management information system for planning enables the corporation to have a central facility where large amounts of information can be gathered and stored. The information can be quickly retrieved and updated to help managers in making decisions. The management information system is capable of evaluating more alternatives than manual methods, can make superior and fast decisions and provides timely and accurate information for decision making. Possibly if more companies are able to entirely put together the finance, marketing, production and human resources functions into an combine corporate simulation model, they will be better able to find out the effects that changes in internal or external phenomenon will have on their organization. (Sethi NK, 1978)2.7 DATA BASE ORGANIZATION INFORMATION SYSTEMS IN COMPLEX MANAGEMENTManagement information systems, like programming languages (e.g., ALGOL 60), which were in the first place regarded as quite universal, ceased to satisfy their creators at a certain make up of development. The disillusionment was due to the increase in accumulated knowledge, skills, and experience, to advances in hardware and sof tware, and to the ever-expanding range and diversity of the relevant tasks.Although the basic requirements and the underlying design principles were universally chordd upon since the early development of MIS, both theoreticians and practitioners were satisfied with partial realisation of these requirements up to a point. At the present stage, however, no one can remain satisfied with the prevailing state of affairs, either organizationally or professionally.Just complex MIS incorporating all the fundamental properties of the relevant objects, with their applications and interactions can hope to be effective. The development of such MIS requires using the latest advances in recognition and technology and instituting crash programs for the solution of the complex problems that arise in the design process.2.8 ESTABLISHING A MANAGEMENT INFORMATION SYSTEMInformation is a critical resource in the operation and management of organizations. Well-timed availability of distract informati on is essential for efficient performance of managerial functions such as planning, organizing, leading, and control. An information system in an organization is like the nervous system in the human body, it is the connection that links all the organizations components together and provides for better operation and survival in a competitive environment. Indeed, todays organizations run on information. (Babu AR, Singh YP, Sachdeva RK)2.9 Basic Concepts 2.9.1 Data versus InformationData refers to raw, unevaluated facts, s, symbols, objects, events, etc. Data perchance will be a collection of facts lying in storage, like a telephone directory or sample records.The information is data that have been set into a meaningful and helpful background and communicated to a recipient role who make use of it to make decisions. The information involves chat and reception of word and knowledge. This appraises and notifies surprises and stimulates, reduces ambiguity, reveals additional alternati ves or helps eliminate irrelevant or poor ones, and influences individuals and stimulates them to action. An atom of data may constitute information in a specific context for example, when we want to contact our friend, his or her telephone number is a piece of information otherwise, it is just one element of data in the telephone directory.The computers have made it easier to process functions. Huge quantities of data can be processed rapidly through computers assisting in the conversion of data to information. Raw data go into the system and is changed into the output of the system. And this information supports managers in the decision- making.2.9.2 Characteristics of InformationThe characteristics of good information are relevance, timeliness, accurateness, cost-effectiveness, dependability, usability, exhaustiveness, and aggregation level. Information is related if it leads to superior decision-making. It may be relevant if it reaffirms a previous decision. If it not then it i s not relevant.The timeliness represents money of information accessible to the users. The currentness of data and information is time hole between the occurrences of an occasion in the field until its presentation to the user (decision maker).Accurateness is considered by comparing data to genuine procedures. The grade of correct data varies with the kind of decisions that need to make. Though, a general estimation of how much personnel time was dedicated to a incident activity may be all that needed.2.9.3 Value of InformationInformation has a great impact on decision-making, and hence its value is close tied to the decisions that result from its use. The information not has a complete common value. This value is linked to that use it, when it is used, and in what situation it is used. Information is like other commodities. For illustration, value of a glass of water is different for somebody who has lost his way in arctic glaciers than it is to a wanderer in the Sahara desert.T he information supports decisions, decisions activate actions, and events affect the achievement or performance of the company. If it measures the variance in performance, it can be traced the impact of information, provided that the measurements are carefully performed, the relationships among variables are well defined, and possible effects of irrelevant factors are isolated. The calculated deviation in performance due to informational factors is called the realistic value or revealed value of information.For most information systems, mainly those supporting middle and top management, the eventful decisions often relate to events that are not severely defined and involve probabilities that cannot be quantified. The decision-making process often is difficult to understand and the outcome are scaled by several and incomparable dimensions. In such cases, we may either attempt to perform a multi-attribute analysis or advance an overall subjective value. The subjective value reflec ts peoples comprehensive impression of information and the amount they are willing to pay for specific information. (Ahituv N, Neumann S, Riley HN, 1994)2.9.4 Information as an Aid to Decision MakingThe process of decision making as comprising four steps intelligence, design, choice, and review. The intelligence phase encompasses collection, classification, processing, and presentation of data relating to the organization and its environment. Simon (1977). This is essential to recognize situations calling for decision. Throughout this decision stage, the decision maker outlines substitute solutions, each of which involves a set of actions to be taken. statistical and other models to forecast possible outcomes for each alternative now use the data collected during the intelligence stage. Every alternative can also be examined for technological, behavioral, and economic feasibility. In the choice stage, the decision maker should select one of the alternatives that will best donate to the goals of the organization. Previous choices can be subjected to review during the implementation and monitoring to enable the manager to learn from mistakes. Information plays a vital role in all four stages of the decision process. -I indicates the information requirement at each stage, along with the functions performed at each stage and the feedback loops between stages.2.10 Conceptual FrameworkResearch Question schemeQuestionnaire questionsWhich are the factors that are affecting the proper working of management information system within the company?(M-MIS, (1995),Risks Associated With MIS.Do you think that employees are needed to be sufficiently trained for new systems and subsequent enhancements?Do you agree that the company is satisfied with the development of user manuals and testing of the system?How the management information system can help the managers to take accurate and efficient decisions?Simon (1977),Information as an Aid to Decision MakingDoes management has an y form _or_ system of government to monitor the new MIS?Has your management positive and maintained a current MIS policy or perform?What is the role of management information system in the development and growth of the company?Tony Hines (1995), Role of Management Information System.Do you think MIS is an effective tool for the company?Does the internal planning process consider and incorporate the importance of MIS at both the strategic and tactical level?What are the recommendations to the company to get better use of management information system? Masood SH, Pires CG (2005) SH, Management information system for better team productivity.Does management encourage communication lines to link all MIS user effectively?Does management use a project management technique to monitor MIS development schedules?Does Company update MIS regularly?Chapter No. 3 RESEARCH METHODOLOGYChapter No. 4 DATA abstract4.0 DATA ANALYSIS PROCEDURE 4.1 DATA ANALYSIS1. Has your management developed and ma intained a current MIS policy or practice? relative frequencyPercentage (%)Yes4534.6No8565.4 essential130 nose candyResult shows that out of 130 respondent 45(34.6%) express that their management has developed and maintained a current MIS policy or practice small-arm 85(65.4%) state that their management has not developed and maintained a current MIS policy or practice.2. Does MIS policy or practice provide direction to company employees to achieve their purposes?FrequencyPercentage (%)Yes7557.7No5542.3 do130100Out of 130 respondents majority 75(57.7%) say that MIS policy or practice provide centering to company employees to achieve their purposes and 55(42.3%) said that MIS policy or practice does not provide guidance to company employees to achieve their purposes.3. Do you entrust that MIS policy or practice provide enough guidance to achieve effective bipartisan communication between management and employees?FrequencyPercentage (%)Yes8061.5No5038.5Total13010080(61.5%) respo ndents said they believe that MIS policy or practice provide enough guidance to achieve effective two-way communication between management and employees while 50(38.5%) were not agreed with it.4. Do you believe after implementation of MIS System Companys staffs performs well in initiating, growth and completing their jobs?FrequencyPercentage (%)Yes7557.7No5542.3Total130100Result shows that out of 130 respondents 75(57.7%) said that they believe after implementation of MIS system companys staff performs well in initiating, developing and completing their jobs while 55(42.3%) said no.5. Do you think that MIS policy or practice provide enough guidelines for installing MIS enhancements in a controlled change environment?FrequencyPercentage (%)Yes9573.1No3526.9Total130100Result depicts that out of 130 respondents 95(73.1%) said that MIS policy or practice provide enough guidelines for installing MIS enhancements in a controlled change environment while 35(26.9%) respondents were not ag reed with it.6. Do you agree that MIS policy or practice is helpful in acquiring, merging, manipulating and up-loading data to other systems?FrequencyPercentage (%)Yes8565.4No4534.6Total130100Above table shows that out of 130 respondents 85(65.4%) said that MIS policy or practice is h